Items can be mailed back to us at your own cost to Stellar HQ at the following address:
STELLAR DUST @KANTOR POS
JL RAYA ANYAR NO 24
Items requiring a refund/ Return can be mailed back to us at Stellar HQ providing:-
1.The protective hygiene strip still remains intact. Items will not be accepted or refunded if removed, altered or if there are any signs of wear.
2.You contact us at the following email address INFO@STELLAR-DUST.COM to notify us and give us a reason for refund within 7 days of delivery.
3.You return any purchased item within 21 days of the date of delivery. Items not received within 21 days after delivery will not be accepted.
4.Refunds are only issued for full price items only. Sale or discount items will not be accepted.
5.The refund has to be agreed by our team.
6.After we receive your return and providing these criteria have been met we will issue a full refund excluding the cost of shipping.
7. We do not provide exchanges. Any items requiring exchange will have to be refunded first and re-purchased through the store.
8. Size changes: If you would like to exchange a size or style, then please notify us within 7 days of receiving your goods and then send us your items at the above address. Goods should be returned within 21 days of delivery.
Please provide a tracking number and say the item is a return or gift on declaration. As long as all goods have been checked by us we can then send you your exchange provided you pay for your own shipping costs.
For faulty goods please send us an email within 7 days of delivery to INFO@STELLAR-DUST.COM. Please explain what the fault is and return the items to us within 21 days of delivery. As long as the item has not been worn we will either refund you the full amount plus shipping or send out a new item to you at our cost.